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  1. CampusKey FAQ's
Applications

Q: Who can live at CampusKey?
A: Any full-time student registered at a recognised tertiary education institution can live at CampusKey.

Q: How do I view a room or book a tour?
A: Meet our friendly CampusKey team whilst taking a tour of our buildings, facilities and everything we have to offer. We’d love to show you around our beautiful properties!
Viewings are by appointment only, so please contact us on 0861-STUDENT to schedule a viewing.

Q: What is the the Service and Residence Agreement?
A: CampusKey offers a service to students by supplying accommodation that supports a student lifestyle. The conditions of the service are captured in the Service and Residence Agreement. Please view our Service and Residence Agreement together with our Terms and Conditions on our website.

Q: What is the length of the Service and Residence Agreement?
A: The Service and Residence Agreement length correlates to the University’s academic year. Your precise Check-in and Check-out dates will be indicated on the Service and Residence Agreement.

Q:
What is included in the room price?
A: CampusKey provides an all-inclusive service to ensure you have a hassle-free experience. The following are all included in the room price:

• All utility bills (water, lights and electricity)
• Free weekly events
• Vibrant and collaborative student community
• 5 GB, 10GB or uncapped free Wi-Fi per month
• Free washing and drying tokens for the Laundry Facilities
• Fully furnished, private non-sharing room
• Cleaning of the shared areas and or your room in selected rooms
• DSTV in selected rooms
• Secure parking in selected rooms
• Private or shared kitchen
• En-suite or shared bathroom with shower
• Biometric access
• Communal kitchen in the clubhouse area
• Secure accommodation close to campus
• State-of-the-art Gym
• Laundry facilities
• 24/7 Personalized hands-on management
• Secure bicycle storage
• Clubhouse with TV & DSTV
• Braai & social areas
• Group study areas
• Landscaped gardens

Q: What is a Platinum room?
A: We want to make your stay as hassle-free as possible. Therefore, we have designed our Platinum rooms to be the most spacious and luxurious rooms with the best views. The Platinum room price, in addition to everything that our standard room prices includes, the following hassle-free extras:
• Uncapped Wi-Fi
• Secure parking
• Free washing and drying tokens
• Weekly cleaning of your room
• DSTV Hotel Bouquet

Look out for these rooms when applying as they go fast!

Q: Can I choose a specific room and what room types are available?
A: You can choose a room type however, you cannot choose your specific room number. We have various room types to suit your needs. All our rooms are private and non-sharing, however, you can choose to share nothing, or share a kitchen, or share a bathroom and kitchen. We offer the following room types:
• The Independent – which shares nothing. You have an en-suite bathroom and own private kitchen.
• The Explorer – which shares a kitchen. You have an en-suite bathroom, but share a kitchen between 2 or 4 people.
• The Socializer – which shares a kitchen and bathroom. You have a private room, but share a kitchen and a bathroom between 2 to 10 people.

Q: Can I choose a specific building?
A: Yes, however we cannot assure you your chosen building, it is dependent on the availability of the room type you have selected.

Q: Can I choose my friend as my neighbour in The Explorer or The Socializer room types?
A: Yes. You may pick a buddy, just enter your friend’s name on the online Application Form. All rooms are non-sharing, however there are rooms that share a kitchen and/or bathroom and for those rooms you can choose your neighbour. Just make sure your buddy applies within 48 hours too!

Q: How do I apply?
A: Applying online is easy and shouldn’t take you more than 15 minutes. If you have any difficulty, please do not hesitate to contact us on 0861-STUDENT.

STEP 1:            Visit our website on www.campuskey.co.za and choose your campus, room type and building. Click on the red APPLY NOW button.
STEP 2:           Verify your email address
STEP 3:           Complete your personal information online
STEP 4:           Pick a buddy
STEP 5:           Choose your room type and payment option
STEP 6:           View your booking summary and accept our terms and conditions
STEP 7:            Pay your non-refundable Application Fee online or via EFT
STEP 8:            Receive a room allocation confirmation
STEP 9:            Create your Student Portal online
STEP 10:          Sign your Service and Residence Agreement online
STEP 11:           Pay your SRA Fee online or via EFT

Once you have received your room number, signed the Service and Residence Agreement and paid your SRA Fee’s, your room will be secured for you.

You can view our Service and Residence Agreement and Terms and Conditions here.

Q: How do I know my application has been received?
A: You will receive an instant e-mail notification that will confirm your application.

Q: How do I know a room has been allocated to me?
A: Room allocations will commence 1 September 2018 according to our Allocation Policy. Your friendly CampusKey team will inform you via e-mail of your room number, together with the Service and Residence Agreement which you will need to sign. Once you have paid your SRA Fees, your room will be secured for you.

Q: How are the rooms allocated?
A: Rooms are firstly allocated to current CampusKey students who have selected the full payment option, thereafter rooms are allocated to new students who have selected the full payment option.

The Allocation Policy can be viewed on our website.

Q: Is there parking available?
A: Yes, we have basement parking bays available at some of our buildings and undercover and open parking bays available at all our buildings. Some of our rooms already have a parking bay allocated to it, look out for the Secure Parking icon when selecting your preferred room type. Alternatively, apply for your parking bay when you apply for your room online, as parking is limited.

Q: What happens when I decide to cancel my application?
A: You may cancel your application at any time. Different cancellation fees are payable at different stages. Please view our Cancellation Policy on our website for further detail.

Payments

Q: What fees are payable with my application?
A: The following fees are payable upon submitting your online application:
• Administration fee (non-refundable)

To view your campus specific Administration Fee, visit our website and select your Campus, scroll to the Rooms and Prices section.

Q: What fees are payable before I occupy my room?
A: Your Service and Residency Fee (SRA Fee), and your Deposit, is payable before you occupy your room, the specific due date depends on the payment option you have selected on your online application. To view our Payment Options click here.

Q: What other services can I apply for together with applying for my room?
A: CampusKey offers various extras to make your move in hassle-free. Book them together with your room when applying online.

Our hassle-free extras include:
• DSTV hotel bouquet
• Secure parking
• Uncapped Wi-Fi
• Bicycle rent

Check-in

Q: When can I Check-in?
A: Your specific Check-in date will be stipulated in the Service and Residence Agreement, however, it will be sometime during January.

Q: How do I book my Check-in appointment and why is it important?
A: You will be reminded to book your Check-in date before 1 November, however, please book your preferred Check-in date by no later than 20 November by booking it online on your Student Portal.

It is very important to book your Check-in appointment so that we can assist you on the day of your arrival and ensure you have a hassle-free experience.

Q: Where do I go to Check-in on the date of my arrival?
A: We will have Check-in stations at each of our buildings, and Check-in staff to help you to your room to make your Check-in as hassle free as possible.

Q: How do I access the building?
A: During Check-in your finger will be scanned to allow you biometric access to your campus buildings and pedestrian gates.

Q: How do I access my room?
A: During Check-in your finger will be scanned to allow you biometric access to your room. Therefore, only you will be able to access your room by placing your finger on the door scanner.

Q: What is included in my room?
A: We offer fully-furnished rooms so that you can move in and stay hassle-free. Our rooms differ slightly with what is included, however, all rooms include:

1. In the bedroom: • Secure biometric access • Wall-mounted panel heater • Bed and quality mattress • Built-in wardrobe • Block-out curtains

2. In the study area: •Study table • Bookcase • Study chair • Pinup board

3. An en-suite bathroom with shower or shared bathroom

4. A private or shared kitchen: • Fridge and freezer combo • Kettle • Microwave • Snappy Chef induction stove

5. Our Premier One Bed and The Explorer room types also include a LED TV

To see a detailed description of what is included in your specific room, please select your Campus and scroll to the Rooms and Prices section.

Q: What do I need to bring with me?
A: We want you to come prepared, therefore we have listed a few items, as a guideline, that you can bring with you:

1. For your kitchen: • Crockery and cutlery • Toaster • Glasses • Pots and pans (please check that the pots and pans can be used on an induction stove; if a Magnet sticks to the surface it will work) • Dustbin • Broom • Cleaning supplies • Refuse bags

2. For your bathroom: • Toiletries • Toilet paper • Towels • Shower rug • Laundry washing powder and softener • Laundry basket • Small bathroom bin

3. For your bedroom: • Mattress cover (compulsory for all students) • Linen • Duvet • Pillows • Extra blankets

4. For your study area: • Desk lamp • Books • Files • A small bin

Q: Can I bring a heater or air-conditioner?
A: No. Unusually high amounts of electricity usage will lead to a penalty fee of R500 as stipulated in the CampusKey Student Community Guidelines. All rooms are however equipped with panel heaters.

Facilities

Q: Is Wi-Fi available?
A: Yes! Each student receives 5 GB, 10GB or uncapped free Wi-Fi per month, depending on their room type, because we know how important being connected and submitting those online tests are. When your 2GB is up, you can buy more Wi-Fi 24/7 through the online portal. We provide fast and reliable internet throughout the whole building, the rooms and the communal areas.

Q: How do I buy additional Wi-Fi vouchers?

A: Additional vouchers can be bought through the CampusKey Wi-Fi portal 24/7 or at your CampusKey Reception during office hours.

Q: What is the Wi-Fi speed?
A:
The Wi-Fi speed is up to 8Mbps. However, you have the option of choosing your Wi-Fi speed when purchasing your Wi-Fi data.

Q: What about my courier deliveries?
A: We love receiving and keeping your packages safe for you. You may have your packages delivered to the CampusKey office. Your friendly Front of House will notify you when your package has arrived.

Q: Will I have a TV in my room?
A: All Premier One Bedroom and The Explorer room types have a LED TV in their room. SABC 1, 2, 3 and e.tv can be viewed on the TV for free. You can subscribe for a DSTV hotel bouquet at any time, just ask your friendly CampusKey team.

To see a detailed description of what is included in your specific room, please select your Campus and scroll to the Rooms and Prices section.

Q: Can I subscribe for a DSTV package and which DSTV channels are included?
A: Yes, you can subscribe for a DSTV hotel bouquet package at any time during your stay at an additional cost, however, it will be for the whole year ahead.

The following channels are included in the bouquet: • M-Net • M-Net Movies Premiere • M-Net Movies Comedy • M-Net Movies Romance • M-Net Movies Action • M-Net Movies Action Plus • M-Net Movies Family • SuperSport 1 • SuperSport 2 • SuperSport 3 • SABC 1, 2, 3 and e.tv (however they are always available for free on your TV)

Q: Is there secure parking available on the Premises?

A: Yes, we have basement parking bays available at some of our buildings and undercover and open parking bays available at all our buildings. Some of our rooms have a parking bay already allocated to it, look out for the Secure Parking icon when selecting your preferred room type. Alternatively, apply for your parking bay when you are applying for your room online, as parking is limited.

Parking bays are allocated to current students first and thereafter to new students, subject to availability.

Q: What to do when somebody parks on my parking bay?
A: When somebody has parked on your parking bay, please contact your campus team immediately, either by calling the Call-us-anytime number, or visiting us at reception. We will clamp the car whilst we try to identify the culprit. Once identified, hefty fines are in place and will be issued to the offender.

Q: Is there a gym?
A: Yes, all CampusKey students have access to a private, fully equipped, on-site gym which is open 24/7 so that they can keep their body healthy and happy. Healthy body, healthy mind!

Q: Where do I store my bicycle?
A: We are bicycle friendly! Bicycles can be stored in the secure biometric access bicycle shed provided at each campus.

Q: Does CampusKey offer on-site laundry facilities?
A: CampusKey has on-site self-help laundry facilities on each campus, operated by pre-paid washer and dryer tokens. Washing tokens start a 7kg-cycle, and the drying tokens start a 40-minute cycle. Each student receives free washing and drying tokens which may be collected during office hours, from 08:00 to 17:00 on weekdays, at their campus office reception.

Q: Are there storage space for my bags or suitcases in my room?
A: Yes. There is storage space in your room, under your bed and on top of your wardrobe.

CampusKey does not offer any additional storage facilities on the Premises. We have however, organized a discounted price for all CampusKey students at Spacebox, a company offering short term storage for personal belongings. Please visit their website at www.spacebox.co.za or ask your friendly CampusKey team for more information.

Q: Will my room be cleaned?
A: Only our Platinum room types include weekly clceaning of their rooms. For the other room types, the students are responsible for cleaning their individual rooms and room inspections will be done to make sure everything is up to standard.

CampusKey will keep all the communal areas in a sparkling clean condition for you.

Please contact your friendly CampusKey team for our preferred cleaning company’s contact details if you wish to make use of someone to help you clean your room.

Q: Does CampusKey provide me with meals?
A: No, CampusKey does not provide meals to students. However, our students have the facilities and choice to cook either in their own room, or together with friends and fellow students in the shared kitchens.

LIVING AT CAMPUSKEY

Q: What does it mean to be part of CampusKey?
A: By staying at CampusKey you become part of a vibrant and collaborative student community! Make friends easily, join a study group or quickly organize a touchies game.

It also means that you have access to all the facilities at all our CampusKey buildings, countrywide! That’s right, you may gym at any of our buildings, or attend any campuses events, countrywide. Connect with more than 3,700 students countrywide and join our growing student community!

Q: Does CampusKey hold events?
A: Yes. CampusKey holds weekly events so that our students can get to know and connect with the awesome students they live with. That’s what being part of a collaborative and vibrant student community is all about! Every now and then we go all out, look out for those earth-shaking events!

Q: How do I keep up to date with news and events?
A: By staying at CampusKey you become part of a vibrant student community. Each CampusKey campus has their own private Facebook Group which is only for CampusKey students. Everything is communicated on this Facebook Group, from the weekly events to important notices.

The students can communicate with each other on the group, and with the friendly CampusKey Team. The student will be invited to join the Facebook Group once the Service and Residence Agreement has been signed and paid.

Parents and prospective students can visit 'what is trending' for the latest news at CampusKey.

Q: How does CampusKey communicate with me?
A: We want our students to always know what is happening in and around our campuses, therefore we have created a private Facebook Group for each CampusKey campus where we post daily inspirations, notices, news and upcoming events. These Facebook Groups are for CampusKey students only.

Parents of CampusKey students will be kept up do date with regular e-mails.

Q: How do I report maintenance issues?
A: We don’t want anything to make your stay less than amazing. Therefore, please report any maintenance issue in your room or in any communal area to the CampusKey team as soon as possible. We have an on-site maintenance team ready to fix any problem you have.

You may report maintenance using the following channels:
• Log your request online using your Student Portal
• E-mail your CampusKey team
• Phone your CampusKey team
• Visit your friendly CampusKey team at reception

Please remember to state your room number, your maintenance request, a time and date which will suit you the best and whether the team may enter your room should you not be there.

Q: What is the Call-us-anytime number for?
A: CampusKey offers 24/7 hands on personalized management so that our students are always safe, happy and well taken care of. The Call-us-anytime number is a number that our students can dial 24/7. They can call us for anything, anytime, for example (but not limited to):
• Reporting urgent maintenance issues;
• Letting us know when any other students are not adhering to the No-Noise policy after 22:00;
• Reporting that another student has parked on their parking bay;
• Reporting a crime or any other emergency.

Q: Are there house rules?
A: Yes, we call it the CampusKey Student Community Guidelines. We care about the harmony of our student community, and we are serious about creating a vibrant, supportive and collaborative student environment. You may download the CampusKey Student Community Guidelines here.

Q: Are there rules regarding noise?
A: Yes, CampusKey has a no noise policy between 22:00 and 08:00 to ensure our students are well rested and have sufficient time to study in peace. The rule is stipulated in our CampusKey Community Guidelines which can be downloaded here.

Q: Can I smoke in my room?
A: No, you may not smoke in your Room, any part of the Building, corridors or any Communal Areas. You may only smoke at the designated outside smoking areas.

Q: May I invite friends over?
A: Yes, you are most welcome to invite your friends over, but remember that you are responsible for them and they must adhere to the CampusKey Student Community Guidelines.

Q: May friends or family sleep over?
A: No, neither friends nor family may sleep over and no one can stay or sleep over in your room when you are not there. You are also not allowed to sublet the room. By joining CampusKey you become part of a vibrant student community, and we want our students to get to know their fellow students, and know they are safe.

Q: Is there a curfew?
A: No, there is no curfew! You can come and go as you like. With our biometric access, you can enter the building and your room at any time, hassle-free.

Q: What do I do in case of an emergency or security breach?
A: Call the 24/7 Call-us-anytime number available to all CampusKey students. A trained team member will assist you in any situation.

Bloemfontein - 079 410 5719
Cape Town - 081 820 2287
Port Elizabeth - 079 407 3787
Potchefstroom - 082 533 9577
Pretoria - 079 410 6093
Stellenbosch - 079 922 7197

Q: Why are there half-year room inspections and is it compulsory?

A: We care about the conditions you live in, and want to provide you with the best service possible. Therefore, CampusKey has identified the June/July break as a good time to go through all the rooms to make sure that the rooms are in mint condition. We fix what needs to be fixed so that our students can return to a good as new room after their well-deserved break.

The inspections are compulsory and is included in our Terms and Conditions which can be viewed here.

Check-out

Q: When do I need to Check-out?
A: Your specific Check-out date will be stipulated in the Service and Residence Agreement, however, it will be sometime during December. All students will be required to vacate their rooms before or on this date.

Q: Why do I need to Check-out if I am staying on at CampusKey?
A: You need to check-out of your room because CampusKey uses the time over December/January to bring all the rooms up to standard, so that you can Check-in to a good as new, super clean and disinfected room.

Q: How do I schedule a Check-out inspection?
A: You must schedule a Check-out inspection appointment with your CampusKey team by no later than the 1st of November, or if you leave earlier, before you vacate your room.

Schedule your Check-out appointment by:
• Logging your Check-out inspection online on your Student Portal
• Visiting your campus reception
• Emailing your campus
• Phoning your campus
• Posting your request on your Campus Facebook Group

Q: Why do I need to attend a Check-out inspection?
A: It is important to attend your check-out inspection because it will determine your breakage deposit refund. You may make your room beautiful during the year, but at the end of the year we need to bring the room back to the same condition it was before you moved in, and that cost will be deducted from your breakage deposit.

Q: Can I leave my belongings in my room over December/January?
A: No, unfortunately not. CampusKey uses that time to bring all our rooms up to standard so that you can Check-in to a good as new, super clean, disinfected room. CampusKey does not offer storage facilities, however, we have organized discount rates for our students at Spacebox, a short-term storage company which collects and delivers your belongings at your door. Please visit www.spacebox.co.za.

Q: When will my deposit be refunded?
A: Your deposit will be refunded within 14 business days, provided the conditions set out in the Deposit Refund Policy have been met. Our Deposit Refund Policy can be viewed here.